McDonald's Petronas Skudai... NOT lovin' it

I had the worst service experience on Sunday 23rd of Sept 2012 around noon.

Mr. Pozali was serving at the counter I was queueing for. He was serving a patron before me, preparing his orders, and he spent quite a lot of time waiting for the kitchen to pass him the orders. This is what he does:

-Waits at 'kitchen collection point' for fried chickens. Places fried chickens on tray.
-Goes back and wait again for McChicken burgers. Places burgers on the tray.
-Rushes to pack fries, places them on the tray.
-Goes back to kitchen collection point and waits for another burger.
-Pours drinks into cups, and places them on tray.
-Passes the tray to patron and says 'Enjoy your meal!'

During all those times he spent waiting at the kitchen, why couldn't he take my order? I assumed it is their system ie. 'focus one by one'. FINE.

When he finished, he then took my order which is ONE bowl of porridge, I made payment, and he prompted the kitchen for the porridge. But this time, he didn't wait at the kitchen like he did previously. It wasn't 'focus one by one' anymore.

He suddenly became efficient and went on to take the next patron's order! WHY DIDN'T HE DO THE SAME FOR ME?!

And dear next patron took his sweet time ordering.

Patron: Mmm... ayam goreng dua
Mr. P: OK.. lagi?
Patron: Mmmm.... mmmm... burger ayam set tiga..
Mr. P: Ya.. lagi?
Patron: Mmm... nugget satu... tak, tak... eeerrr, nugget dua
Mr. P: OK... lagi?
Patron: Mmm... burger daging satu
Mr. P: OK... lagi?
Patron: OK, tu je.

(all this while, I am waiting like an idiot and fuming. Waves of angry heat is radiating from my scalp. Forget about me, I'm chopped liver)

Payment was made etc, and Mr. Pozali proceeded to assemble HIS tray with some of his orders first while my ONE bowl of porridge is still sitting in the oven, not retrieved.

WHAT. THE.

I was clearly very upset and very angry at his inconsistency in service.

NOT NOT NOT NOT NOT NOT NOT NOT NOT NOT NOT NOT NOT NOT NOT NOT NOT NOT lovin' it.